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Occulus app: Resume download do not work.

norm1001
Level 2
I cannot download Lone Echo because of this. The install always fail. When I restart the install, the download restart at the beginning, and fail again. I have a 10Mbit/s connection. I don't expect fast download, but it should work.

Is there another way to download the game?
How may I ask refund since the game was never delivered?

1 ACCEPTED SOLUTION

Accepted Solutions

Richooal
Level 12
To obtain a refund..........

Open the Oculus Desktop App.
Go to "Settings".
Under the "Account" heading, click on "Purchase History".
Click on the 3 dots next to the game you want a refund for.
Click on "Request Refund"

mul01t8cuw5v.jpg
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

View solution in original post

2 REPLIES 2

Richooal
Level 12
To obtain a refund..........

Open the Oculus Desktop App.
Go to "Settings".
Under the "Account" heading, click on "Purchase History".
Click on the 3 dots next to the game you want a refund for.
Click on "Request Refund"

mul01t8cuw5v.jpg
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

SGMRock
Level 3
Was having same issue with Asgards Wrath and I thought maybe something was wrong with my Oculus software so I ran the repair install and it would not reinstall at all.  I tried to wipe everything and run the installed again and it keeps only downloading 138MB then stops at same spot every time the download drops to 0 bytes /s and never continues.  So now I can't even reinstall the Oculus software let alone download the game.