I changed my FB email address, but Occuls Quest tries to boot on the former address. Of course, the email/PWD don't work. I can modity my PWD, I can connect myself to FB and to Occulus websites but it seems there is nothing I can do to change the email address in the connexion box.
Therefor, I blocked at the connexion page and can't enter into my Quest anymore.
Hey there @Guile013! We just wanted to follow-up with you and see if you were still needing assistance with getting logged into your account. Feel free to reach back out to us if you happen to have any further questions or concerns. We are always happy to help!
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I actually reset my headset and then reloaded everything and it's now ok. Still, I think it could be something to improve in order to be able to change the email address/FB-meta account directly from the headset without changing it via the App on the phone or from reseting everything.
Hey @Guile013! It appears that you are having issues with getting logged into your account. This is definitely not the experience we want you to have and we would be more than happy in providing some help! We'd like for you to send us a private message that way we can gather some information from you and offer further assistance. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @Guile013! We just wanted to follow-up with you and see if you were still needing assistance with getting logged into your account. Feel free to reach back out to us if you happen to have any further questions or concerns. We are always happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I actually reset my headset and then reloaded everything and it's now ok. Still, I think it could be something to improve in order to be able to change the email address/FB-meta account directly from the headset without changing it via the App on the phone or from reseting everything.
12-25-202210:31 AM - last edited on 12-25-202201:23 PM by BlueberrieSmoothie
We're happy to hear that you were able to get logged in on your headset, and that everything is back to how it should be!
We always appreciate ideas and suggestions from our users, and the best place to get those suggestions seen is by posting on our Ideas board here in the Forums. That's where our developers and engineers look for new ideas to implement in future updates.
Besides that, if you have any other issues or concerns, you can always reach back out to us here!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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