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Ocules quest 2 sound not working on air link

Bailedx
Level 2

Every time i link my ocules quest 2 to my computer, the (Ocules Virtual Audio Device) never pops up

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hello, @Bailedx. We hate to hear about your airlink issues, and we will do all in our power to get you back online.
When not having audio while using Air Link we should first try to:

  • Reboot the Headset and Relaunch Air Link to recover Audio
  • Ensure both devices are connected to the same network

To guarantee proper connectivity to the quest device, if you are linked through a router, it is advised that you keep your device connected to a 5g network.

Lastly, you could check any updates that include drivers, or windows.

If these don't help with your issue feel free to reach back out to us.

Thank you, but I've already done that and it hasn't worked yet.

Hello, @Bailedx We require information regarding some data on your computer, and because this information is delicate, we would advise that you contact our chat and email support. you could contact us through our website here. We appreciate you contacting us, and we want to be able to do everything we can to get you back up and running.