09-17-2022 04:16 PM
Received my refurb headset refurb over a week ago. Can't get past controller pairing screen. Support says it is a global issue and will be fixed shortly. It has been over a week for me and I see others for more than 2 weeks. If it is taking more than 24 hours to fix a known issue then you are not really working on it and just feeding people BS.
09-25-2022 12:14 PM
I am having a similar issue. I had the initial headset that I purchased replaced (it was less than a year old) and the replacement sent does not synch with the controllers or my app. I have a MAC and not a PC. I have had numerous chats with customer support and was basically told to wait until a fix is done by engineers for MAC. it's been a month since I have received the replacement headset and it still does not work! I am very frustrated!