09-17-2022 09:01 AM
Here my problem,
We had to factory reset our device, the problem is; it’s on the screen where the two controllers need paired. Before they paired fine, now it’s not pairing the left joystick. Then we tried to pair the oculus to the mobile app bc we can’t use the controllers and this is the result. We are sitting ducks.
09-18-2022 11:59 AM
this happened to me too, it’s sad cuz i just got this new one from oculus cuz my last one broke and now i can’t even play it at all cuz these are my old controllers from my last one and they don’t automatically connect cuz they didn’t send ones with the headset
09-18-2022 01:29 PM
Hey guys!
Alrighty! It seems we may have issues coming back and leading into the app. Now we do want to bring to your attention that this is an ongoing issue that our engineers are aware if and are working on to get fixed ASAP! Don't let this get you down though. After all we are the most awesome Social Support team out there, so we're still going to try and give this our best effort! Let's have y'all perform the following:
As well, if that didn't prove any fruitful results, try the above steps but with the following:
If y'all have tried this and none of the above has worked, then let's get y'all in touch with some of our awesome support agents here: https://metaque.st/Support. The agents there have a wide array of support tools at their disposal, so they may have a trick or two up their sleeves! We truly hope this gets resolved soon and that you guys can get in the VR world!
09-18-2022 02:00 PM
Were you able to resolve this with your VR? Same issue for me, I've been asked to wait for a development fix. I have been down for ten weeks with the troubleshooting and back and forth with refurbished headsets. Beyond frustrated. I'm hoping individuals have figured out how to get back up and running, outside of buying a new device. Please let me know.
09-19-2022 11:20 PM
Any update on this?
09-19-2022 11:23 PM
I would like to manually update my Quest 2 to solve this, where could I download the latest version?
Cheers, Ken
09-19-2022 11:51 PM
Update: I manually updated my Quest to firmware v41 but it is still asking for an update like in the picture above! ;(
09-20-2022 11:54 PM
It works! 🙂 I manually installed this firmware here:
https://www.reddit.com/r/OculusQuest/comments/wzvn2h/v43_update_zip_file_available/
And suddenly the setup-process worked again! 🙂
Cheers, ken
09-21-2022 12:03 PM - edited 09-21-2022 12:03 PM
Ken - could you please walk me through how you did this. I've downloaded the zip file, unzipped the files, used the usb port on my pc to connect to my Oculus. "How" did you do the manual firmware installation?
Thank you!
Allison
09-21-2022 12:18 PM
Hi Allison,
you don`t have to unzip it, just keep it and follow this video and at the point where you have to point to the zip file you`ll type the path to your zip!
https://www.youtube.com/watch?v=LTcM0LVGo7M
Cheers, Can