When you say it's shutting down, do you mean it's turning off completely or it's going in sleep mode where you have to tap the power button to turn it back on? If the latter, check in "Settings > System > Power" and put like 2 hours to both "auto turn-off" and "sleep mode".
Hey there, @fizzy_jizzy2! You absolutely shouldn't have to continue with your headset continuously powering off like this, so we wanted to pop in to help out! To clarify this situation a bit, how are you charging your headset? Do you happen to be using an Elite Strap with battery at all? Lastly, when did this issue begin, and what color is the LED light on the headset when it is plugged up to charge? Keep us updated and we can continue from there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, hello, @fizzy_jizzy2! We're reaching back out to see if you still need assistance with your headset constantly shutting down. If so, please don't hesitate to let us know and be sure to share those requested details from our last post for clarification. We'll always be happy to hear from you and we're eager to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
So. I am having this same issue. The headset is fully charged. And a green light is on. Yet when we power on. It comes on and then shuts completely down. It will not stay on long enough to try any reboot. Any other suggestions ? This was bought brand new Christmas 2023 and now just started this about 2 weeks ago.
Hey there, @tttpig0000. We definitely don't want this holding you back from VR any longer, so we'd be happy to look into this further. To help us get started, let's make sure the following has been completed with the device:
Remove any third party accessories
Hard reboot the headset by holding the power button for 30 seconds.
Attempt to factory reset the device from the mobile app
Of course, if any issues continue after attempting these steps, do let us know! We'd love to work with you to get to the bottom of this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Are you still needing help with this issue, @tttpig0000? We'd love to assist as best as we can, please be sure to let us know if you're tried the steps suggested. We may have other steps you can attempt!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
