09-13-2022 04:18 PM
I am very frustrated. I keep having to enter a device code “Use this code to connect your headset” and when I do, it says it was done successfully but, starts over….and over….and over. Everything was fine before having to create a Meta profile.
What is the deal here?
Solved! Go to Solution.
12-23-2022 02:44 PM
Hey there @Anthoky! We see that you are having some pairing issues with your device. We definitely understand how troublesome that can be and we'd love to look into this a little further with you! Please send us a private message that way we can further assist you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
09-13-2022 06:59 PM
Hey there! That's not an experience we want to hear for our customers. We'd love to help you.
Can you uninstall the mobile and desktop app and reinstalling them. We'd also suggest signing out of all devices and and back in.
Please let us know if you still require assistance as we want to get you back into gaming.
09-13-2022 08:11 PM
I have uninstalled the app from my phone a few times. I do not use a desktop app. I cannot log out of anything on the Oculus itself as it keeps asking me to enter a code to pair the headset. I need more help please.
09-13-2022 08:28 PM
Very frustrating. Is this headset trash now?
09-13-2022 08:48 PM
The answer to this issue is a factory reset. Anyone reading this….that is the solution. SMH. Thanks.
09-21-2022 08:32 PM
I refuse to factory reset. My expectation is that this gets handled by the manufacturer. It has been a month for me now.
09-21-2022 08:33 PM
I have had the same problem for a month. Why hasn't this been resolved?
09-21-2022 08:35 PM
I totally understand. The factory reset for me wasn’t much of a hassle. I get it though. This needs to be fixed. Lots of upset people.
12-23-2022 01:55 PM
I have the same issue, but I did all the steps except for the fifth step, and I do not know where to get that from now it will not let me play my games or talk to my friends
12-23-2022 02:44 PM
Hey there @Anthoky! We see that you are having some pairing issues with your device. We definitely understand how troublesome that can be and we'd love to look into this a little further with you! Please send us a private message that way we can further assist you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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