02-12-2024 02:57 PM
Hi! I bought oculus 3. When connected via steam airlink, I experience severe lag in my VR. I have a lot of VR games there (which are not in your store and I don’t want to buy them again), since I used Oculus Rift S before. I have NETGEAR Nighthawk Modem Router Combo C7000 C7000v2 AC1900..
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Ram: 16 Gb
NVIDIA GeForce RTX 2060 SUPER.
What do you advise?
Thank you
02-13-2024 10:12 AM
Hi there! We appreciate you getting in touch with us about this. This is definitely not the experience that we want you to have, and we are more than happy to help you! With that being said, we need a little bit more information from your end. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message. Thank you for your help!
02-14-2024 03:34 PM
Hey @arkadiy.dm! We just wanted to check in and see if you're still in need of assistance. If so, please let us know, we are more than happy to help!
02-24-2024 08:52 PM - edited 02-24-2024 08:53 PM
I'm in the process of solving the problem. Installed wi-fi 6 router. Reinstalled all applications and hardened the VR helmet, updated the VR helmet to the latest version. Still, when playing table tennis via STEM LINK there is a slight freeze, I don’t know how to deal with it. I don’t want to buy this game separately now on meta (to play offline). Maybe I would buy it if they gave me a good discount, considering that I already bought it from STEAM.
02-25-2024 03:42 PM
Hi @arkadiy.dm, thank you for reaching back out and letting us know about this. Since you are still having this issue, we would like to gather further information from you. While we're not able to assist regarding Steam VR applications due to their software not being fully supported, we can assist regarding Meta Quest PCVR games to make sure you're able to get up and going. For further assistance regarding Steam issues, please reach out to Steam VR Support here! If you are still in need of assistance from us, please reach out to us via PM. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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