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Oculus App Failing to Install

j.abrell88
Level 2

Trying to download the Oculus app onto D drive. No way to change the drive (even though the help center says you can). Moved items off C to D in order to make space for the download. Oculus app will NOT download and complete the install. Please advise of options to try, as nothing we are trying is working.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @j.abrell88 we want to make sure that you are able to move around your memory as you please. Lets get down to solving your issue.

Following these steps:

  • Press the Windows key + R to open the Run command
  • Enter the following path: [drive]:\Users\[Username]\Downloads\OculusSetup.exe/drive=[new system drive]
  • The command can also be entered with ":[new system drive]" instead of "=[new system drive]". For example, [drive]:\Users\[Username]\Downloads\OculusSetup.exe/drive:[new system drive]
  • This command assumes that the install file was downloaded to the Windows default download location; the Downloads folder on the C drive. If it was downloaded elsewhere the command will need to be changed accordingly.
  • For example, if it was saved to the Desktop instead of the Downloads folder, the command would become [drive]:\Users\[Username]\Desktop\OculusSetup.exe/drive=[new system drive]
  • Replace [drive] with the letter of the drive where the desktop app installer was downloaded (by default this is the C drive).
  • Replace [Username] with the actual username for the customer's Windows profile that they are installing the app under.
  • Replace [new system drive] with the letter of the new drive where they would like to install the desktop app.
  • For example, C:\Users\Johnny\Downloads\OculusSetup.exe /drive=D
  • A common error for customers trying to install to another drive is to omit the space between .exe /drive. Without the space, Windows will not recognize the command.
  • Click OK.

If that does not work, try the following method:

  • Navigate to the folder you have the OculusSetup.exe file downloaded to
  • In the address bar of the File Explorer window type the following and press enter: "cmd"
  • In the Command Prompt window that comes up type the exact following command and press enter: "OculusSetup /drive=[new system drive]"
  • Replace [new system drive] with the desired drive to install the desktop app on

If you have any problems please let us know.

MetaQuestSupport
Community Manager
Community Manager

Hello, @j.abrell88 We want to confirm that your problem was fixed. We would be pleased to help, if you could get in touch with us if your problem was not resolved that would be fantastic.