Oculus App Status - Can't Reach Oculus Service

[jvaughn73]

I've been trying to install the Oculus app and whenever I install it I get the error "Oculus App Status: Can't reach Oculus service. Please try restarting your computer. If that doesn't work, try repairing your Oculus app."  I tried restarting my computer and I tried to repair the app but it just puts me in a loop of reinstalling the app and getting the same error. I also tried the solutions that were recommended in this forum post https://communityforums.atmeta.com/t5/Get-Help/Oculus-App-Status-Can-t-Reach-Oculus-Service/td-p/992... but that didn't work either.

Does anyone have an actual fix for this problem?

[MetaQuestSupport]

Hi @jvaughn73. We appreciate you reaching out and letting us know about your Oculus app issue. We know that something like this can take time away from your VR experience, and we would like to lend a hand to get it figured out. We would like to try a clean uninstallation and reinstallation of the desktop app on your computer. If you could please follow these steps:

• Disconnect your computer from the internet.
• Backup any necessary content.
  • You can find steps on how to do so here.
• Reboot into Safe Mode.
• Uninstall the Oculus PC app using the Control Panel.
• Delete all Oculus folders from the following folder:
  • * C:\Program Files
• Remove any Oculus folders from the following locations:
  • C:\Users\YourUserProfile\AppData
  • C:\Users\YourUserProfile\AppData\Local
  • C:\Users\YourUserProfile\AppData\LocalLow
  • C:\Users\YourUserProfile\AppData\Roaming
  • C:\OculusSetup-DownloadCache
• Restart your computer in normal mode.
• Reconnect your computer to the internet.
• Install the Oculus PC app again using the setup tool from our website here.

Let us know if this helps you with your issue; if it does not, we will be happy to continue getting this resolved for you! Talk soon!

[MetaQuestSupport]

Hey @jvaughn73. Were you able to give those troubleshooting steps a go? If they solved your issue, let us know. We would love to assist further, however, if needed. I hope to hear from you soon with an update. Have a good day!

[Grambbo]

Hey folks, 

I know you are waiting on reply from the original poster, but I am experiencing the same issue, and have just finished walking through the above solution from your support. The steps taken have not fixed the issue, can you give me any additional steps I can take to try to resolve this?  I am running a Rift CV1 and not the "S".

[MetaQuestSupport]

Hey there, @Grambbo. We received your PM and will continue to assist there however we can. We know how important it is to be able to launch the PC application and look forward to helping you out however we can!