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Oculus Casting keeps muting itself every few minutes!

CODEdragonCal
Honored Guest

I just recently bought the Quest 3 and when I go to cast my screen to the oculus website, it mutes the audio every few minutes. It is very frustrating having to take off my headset every few minutes to fix the issue for it to repeat itself. 

I've tried everything from restarting PC, Restarting Quest 3, Uninstalling and reinstalling browsers as well as trying Edge and Chrome with no luck. Are there ways to fix this issue? 

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, @CODEdragonCal. We see you are having some issues with your Quest 3's audio cutting out while casting. We love that you are attempting to share your virtual experience with others by means of casting and would love to help resolve that issue so you can go back to spreading your enjoyment of VR. We do have some questions to ask to properly understand the full scope of the issue. Can you please answer the following?

  • Does the audio work fine in standalone/PCVR, or is this an issue in all areas, not just casting?
  • Are there certain games when the audio disconnects, or does this happen every time you attempt to cast?
  • You mentioned you are using the Meta App to cast; have you tried to cast via the web page? You can access that here.

In addition to those questions, if you click this, it will direct you to a web page that shows how to properly cast your Quest 3 to other devices, such as a phone or computer. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Knock knock. Hey there, @CODEdragonCal. We are just coming back to this to see if you still need some assistance. If so, can you please provide the information requested in our post above? We appreciate you. We hope everything works out, and if you need further help, be not afraid to reach out to us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Audio on standalone and PC are fine, it does this with casting in general so all games are included in this and I never mentioned I used the Meta App, but that does the same regardless. It mutes the audio in browser and app, not on the device itself.

 

In detail as a noticed recently, it will begin to lag more and more every few seconds to a point where it refreshes itself but doing so mutes the audio on the browser. The lags are then completely fixed for a short time until it does the same thing again and repeats. It's a shame I can't properly use my quest 3 to it's full extent, it's a genunely good device but doing stuff like this ruins the experience.

MetaQuestSupport
Community Manager
Community Manager

Hey, @CODEdragonCal. Thank you for getting back to us with the answers to our questions; we really appreciate it. From what you are telling us, we would like you to message us privately so we can continue working on your issue. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @CODEdragonCal. How's everything going? We are just coming back to check on you and to see if you still need some help with your audio issues. If so, please do send us a message following the steps listed above, so we may be able to keep exploring options. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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