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Oculus Desktop App won't install or update games.

SaturnMobster
Explorer

I know there has been ongoing issues with the Desktop Application, but I think it's getting worse.  The games I have managed to install, will not update. It's always the same two messages: "Sorry, we couldn't install xxxxxx. Visit Oculus support to get help." or "Sorry, it looks like your antivirus software blocked the installation of xxxxxxx" 

12 REPLIES 12

FusionVR6330
Honored Guest

omg i have the same issue and i dont want to uninstall because it will remove my data.

Hey there, @FusionVR6330, and we'd love to work with you to make sure you're able to enjoy your games on the PC app. While we see there are some hesitations about uninstalling the app, but have no worries! Your data is on the headset, so uninstalling the PC app will not affect your progress. 

To help us get started, we do want to make sure the steps provided earlier in the thread and the following are attempted:

  • Make sure the PC app and GPU drivers are fully up-to-date.
    • To check the PC app for updates, check out here!
  • Run a repair:
    1. Download and run the Oculus Installation Software
    2. You will see a screen which says "Already Installed".
    3. Click the "Repair" option, and confirm again on the next screen.

Of course, if any issues persist, do let us know! We want to make sure you're all set. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We just wanted to swing by to continue working with you. Whenever you're ready, we'll be here and happy to help if any further assistance is needed! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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