When I recently started up my Meta Quest Pro, (which I use often) I noticed the Oculus Explore app changed. It’s much smaller with barely anything displayed on the screen. It used to have a ton of recommendations for new games, apps, videos, but now there is almost nothing on the screen when the app is opened. I liked using the Explore app since it provided me with quick links to other content that I might be interested in trying. Do you know how to bring back the Explore app the way it used to be?
Hey there @Jugglebob! We hate to hear that you're having this issue, and we'd love to take a look into this! To jump right in, could you try to uninstall and reinstall the Oculus Explore app? Then restart your headset by holding the power button on the right side of your headset until you see the Power off screen. Select Restart. Your headset will turn off and then turn back on. Please let us know if you see any improvement after trying this!
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Hello, I do not believe I’m able to uninstall the Oculus Explore app. I do not see the three dots on the app, like I see on other apps. When I hover the pointer over the Explore app, the only option I have is to click on it to open the app, no other options.
We appreciate you sharing that information and trying the troubleshooting step. It's a good idea to reboot the headset and check for an update to make sure everything's up to date. If the steps do not work for you, we'd love to get in touch with you! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Heyyy @Jugglebob! We just wanted to follow-up with you to see if you were still needing assistance with the issues that you were experiencing with the Oculus Explore app. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Since the issue is still persisting after a soft reboot and checking the headset is on version 57, can you try attempting the following for us as a last resort:
Hard reboot the headset.
Hold down the power button until you see the shutdown button.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Factory reset the headset.
First, enable the Cloud Backup on your headset so you can boot the headset back to the way it was after these steps.
Hold down the power button until you see the shutdown button.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Hopefully these steps will help, but if not, please don't hesitate to PM by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
