12-24-2023 02:16 PM
Hi,
I have three Oculus Gos.
It appears if the battery runs out before you replace it, that the controller then won't redected or re-pair. According to the internet, this seems to be a recurring issue.
I have a new battery in it, I go to the Oculus app, I have removed my paired controller, I go to repair. I reinsert the new battery. The LED light on the controller goes solid on the controller, and in the app the next page loads and says hold back and oculus button, I do and the LED flashes, but then it never pairs/light goes solid again to indicate pairing has worked.
Any ideas?
No battery acid leak issue, as LED lights come on, just never re-pairs.
12-29-2023 10:13 AM
Hey @AntonRZ! We know how important it is for our customers to get back in the game, and we would like for you to please send us a private message, to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
01-02-2024 02:58 PM
Hey there @AntonRZ! We wanted to know if you were able to find a solution to your controller pairing, or if you still needed help. Let us know as we are here to help!
01-02-2024 04:50 PM
Another double automated reply depriving the community of the fix or solution....
I can't find the page but there is a button combo to press to reset these controller and to force a pairing.
When I lost my controller pairing (not due to batteries) I struggled to make them work.
Had them both listed but showing as offline,off, out of range, you name it - even with their lights on.
Attempting to pair them kept failing, so I removed them only to still being unable to pair them.
It only worked once I got the controllers basically touching the headset.
When trying to pair and you got the controller flashing try to start the pairing through the app or headset again while the controller flashes.
The flashing means ready to pair but if there is no pairing request (at that time) coming from the headset it will not work.
If all fails the support might tell you send it all back for a replacement or repair....
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