Our school has an Oculus Go set that teachers and students can rent. I wanted to use it, but I can't connect it to my phone because another account is already linked to the headset. I kept the power button and volume down button pressed to try a Factory Reset, but it always just brings me back to the home screen.
How do I remove this account from the headset so I can connect my own?
Hey there @princess.lettuce, we see you are needing some help with the Go headset. We know how inconvenient this may be, and we understand how important it is for you to be able to access the headset to play in the wonderful world of VR. We want to do all that we can and get this going for you!
To perform a factory reset using the headset, please follow these steps exactly:
Turn off your Oculus Go.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Hiya hiya! We're just moseying on over to see if you are still in need of assistance. If so, please don't hesitate to let us know. Thank you!
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