02-24-2025 11:26 AM - edited 02-24-2025 11:26 AM
Backstory:
Hadn't turned on device in a few months, I turned it on, and it was stuck on the 3 dot loading screen. I decided to reset it. I logged into the Meta Horizon app on my phone, and my device showed connected. I did a reset on it. Well when it came back, the device was no longer in my Meta Horizon app. So, I tried to link it, and I get the error stating "This headset is already paired to a Meta account".
I managed the find the device under https://auth.meta.com/settings/my/devices/ and I didn't have any options to delete but there was an option to reset it/wipe it. I did that and the device is no longer under my account. However, I still get the same error when trying to set it up.
I've reset it a couple times also using the power button + lower volume button combination. Issue persists; I even took the steps to unlock the device (https://developers.meta.com/horizon/blog/unlocking-oculus-go/) and the issue persists. I don't understand why it thinks its linked. Isn't the reset supposed to clear that?
I've also deleted the Meta Horizon app on my phone and reinstalled it just in case it was some weird cache issue but the issue persists.
I am the only person who has ever owned the headset, and I'd really like to get my headset working again, I don't care how. Any help is greatly appreciated.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset