05-18-202301:08 PM - last edited on 05-18-202303:23 PM by AliceinVRworld
My Oculus Go worked for years - until last time I had the "3 dots of death" .... then I did a factory reset - and can't get the GO startup properly anymore. It stuck at the step "connect with mobile phone APP".
I tried everything:
factory reset of the go
restart phone / reinstall app
diable/enable bluetooth
tried 3 different android phones and one android tablet
tried with new oculus account
of course GO and phone are fully charged
My bluetooth adapter can see the Oculus go - but can't pair.
In the first step the Oculus APP detects my Oculus Go with the correct serial number - so there must have been some successful communication already. But in the second step the APP always says "cannot connect"
I tried everything .... please help
is there any trick (volume buttons?) to bypass the pairing step?
is there any firmware version which I can try to sideload?
Hey everyone! We want to let you know the team is aware of the issue that is affecting our Oculus Go community. We also would like to remind everyone that months ago, we announced that we will no longer be selling Oculus Go devices and that we'd continue to maintain the system with bug fixes and security patches through 2022. In addition, we are into the year of 2023 which means we cannot guarantee any future bug or software fixes for the Oculus Go.
With that being said if we get any updates regarding this issue we'll be sure to let everyone know as soon as possible! We hope this post finds you well and you can refer to this article here regarding what we mentioned.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Tobia73! We hate to hear that your having issues pairing your device to your phone, we know how that can hinder your gameplay. No worries, let's see what we can do! We want to thank you for trying all those troubleshooting steps on your own. So we can assist further, could you please PM us directly. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I would love some help, I just had to update my Oculus Go to the Horizon Profile; I finally got the accounts to link up and now my device is stuck on three dots. Your update clearly bricked my device. Can you help? This is really disappointing.
Hey everyone! We want to let you know the team is aware of the issue that is affecting our Oculus Go community. We also would like to remind everyone that months ago, we announced that we will no longer be selling Oculus Go devices and that we'd continue to maintain the system with bug fixes and security patches through 2022. In addition, we are into the year of 2023 which means we cannot guarantee any future bug or software fixes for the Oculus Go.
With that being said if we get any updates regarding this issue we'll be sure to let everyone know as soon as possible! We hope this post finds you well and you can refer to this article here regarding what we mentioned.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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