cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Home not starting. HELP PLEASE!!!

Gastello35
Explorer
Help please, after enter and email and password after few minutes just black screen...
https://youtu.be/9I315bRPB-Y

9 REPLIES 9

lxw1988xx
Honored Guest
me too!!
Do you have any idea?

xWandererx
Heroic Explorer
Both of you need to add a lot more information - for a start your computer specifications and if you have run the compatability tool.

Gastello35
Explorer
What else can be add...
Computer Alienware 17 R4, fully copmpatability.
thank you

LZoltowski
Champion
Can you log into the website okay?
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

Gastello35
Explorer

YES! I can log in using VPN! Because my location in China!

And today support reply me this!!!!

Hello Artem,

Appreciate your patience while we looked into this for you.

Since
the Oculus Rift is being used in an unsupported region where Oculus is
not certified in at this time, so we cannot guarantee that it will
function properly in all aspects.

We
hope to be available in many more countries and region around the word
in the future! I recommend following our website and blog for updates.

We appreciate your interest, support, and patience while we work on getting VR available to more countries around the world.

Best regards,

Marcus

Oculus Support

But why you guys selling it in China?! And of course people can use it somehow!!!


LZoltowski
Champion
Is the VPN Browser only? Or does the VPN work outside of the browser? I have heard people being able to use a VPN like TorGuard. 
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

Gastello35
Explorer
I am using Astrill VPN...outside...I can download Oculus setup and watch Youtube no problem

Anonymous
Not applicable


YES! I can log in using VPN! Because my location in China!

And today support reply me this!!!!

Hello Artem,

Appreciate your patience while we looked into this for you.

Since
the Oculus Rift is being used in an unsupported region where Oculus is
not certified in at this time, so we cannot guarantee that it will
function properly in all aspects.

We
hope to be available in many more countries and region around the word
in the future! I recommend following our website and blog for updates.

We appreciate your interest, support, and patience while we work on getting VR available to more countries around the world.

Best regards,

Marcus

Oculus Support

But why you guys selling it in China?! And of course people can use it somehow!!!




真的是这样么,那怎么弄啊

Caihua_fan_1024
Honored Guest
I wonder why I can't log in after buying it. What is the reason?
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?