I'm trying to install the Oculus Software so I can airlink my Quest 2 to my pc. The problem is that the install setup I get from the Official meta website is only installing 3.44 Gb instead of what I've seen which is normally around 10 GBs. I don't what to do and it's really upsetting me, I just want to make this work.
We certainly understand how it can be frustrating having issues with downloads getting stuck, especially when it comes to wanting to just enjoy some game time. Not to worry, could you please try to disable your network adapter and then re-enable it. We have had a few users with the same downloading issue and it has worked for them. Please let us know if this worked for you. We look forward to your reply.
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Hey there @TheEscapeRoom. We understand how the delay in getting your new devices set up can cause you some frustration. We're here to help clear the air and get you back on the right track. Just to clarify, could you answer the following:
Are you getting an error when you are attempting to install the software?
Have you tried restarting you PC and trying to install the software again?
Was the device connected to the PC when trying to install the software?
Disable any antivirus or firewalls that may be enable on you PC.
Let us know if this issue continues and you're still unable to install the software. We look forward to getting you back on the right track.
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Hey @TheEscapeRoom! We just wanted to touch base with you and see if your are still having issues with AirLink or if you were able to get them resolved. When you get a chance, please let us know, and keep in mind that anytime you have a question or an issue to please reach out to us as we are glad to assist! Hope to hear from you soon, and happy holidays!
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Hey again, @TheEscapeRoom, thanks for getting back to us about this! There are several potential causes for what you've described in your posts, and you've helped eliminate some of them with the troubleshooting you've already done, thank you for that it really helps get to the bottom of things. Just to sum up the symptoms we can see you have posted on the forums, you are getting an error message during the installation that requests you restart and try again, you've tried deleting the folders created during installation and trying again, and you've disabled your Windows firewall and all other firewall or anti-virus software. Despite this, the error keeps popping up every time you try to install. Since the things that might block it on your computer have mostly been eliminated, and you've tried with the headset completely disconnected from your computer/network, let's look at things outside the computer that might cause some hiccups for us:
Are you able to test connected via ethernet instead of Wi-Fi? If so, please try and let us know the results.
Can you try over a different network? We have had some customers be able to complete while connecting to a different hotspot or completely different network.
Let us know the results when you can, and if we're able to get past this by the workarounds above, we'll be delighted! If, however, you're still having some struggles with this, we'll want to look into this deeper and will likely need information we wouldn't want you posting in a public space, so send us a private message by selecting our name to get to our profile page, or clicking HERE. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear back from you soon!
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I've did try another network ... hot spot from my phone.. nope..... head was unplugged from the computer and nope once more... I tried my laptop and install first time, But it's the PC I use I feel that I've spent £250 for nothing. I can't take it back once it's been used... It seems like it installing and when it gets to say 99% error appears.
Thanks for the quick reply, @TheEscapeRoom! Although we wish you were able to report happier results, we still have some other things to look at and try to get this working for you. In order to do so, however, we would need to move our conversation to a private one, and out of a public space, as we don't want you posting private information to a public space. Send us a PM by clicking HERE, or select our name to get to our profile. Next, click "Send a Message" and we'll get back to your message shortly! Please remember, you must be signed into the community first to send us a private message. Looking forward to hearing back from you soon!
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