04-26-2022 01:40 PM
Hello,
so, i have the following problem : When i go to the app on pc Oculus ; and try to add my quest 2 with Oculus Link, the following error appear at the connection test :
"Le test de connexion n’a pas pu démarrer. Veuillez réessayer.
Si ce problème persiste, veuillez contacter le Service d’assistance Oculus pour obtenir de l’aide."
trad : "the test cannot start, please retry"
I have a good cable usb-c /usb-3, two ports usb-3 (i tried both). I verified the drivers ; instal, uninstal, instal again ; i have the following computer :
processeur : Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.40 GHz
RAM : 16,0 Go
type système : Système d’exploitation 64 bits, processeur x64
which are enough, i believe. I try with accepting the sharing of data when you connect the quest 2 and with refusing ; because yes, the quest 2 is perfectly detected otherwise : i can naviguate on my computer in thoses files. Simply, oculus link refuse to detect it.
Please, does anyone have any clue on what can i do ? I'm lost.
04-26-2022 03:48 PM
Hello there! We're sorry to hear you're having a hard time with connecting your headset to your PC with your Link cable. We know how time consuming it can be when trying to find the solution to issues like this, and we want to help speed up the process.
So that we can assist you best, we'd like to ask that you gather your logs and submit them in a support ticket. If you need the steps to gather your log files, you can find them below:
We look forward to hearing from you. 😊
05-04-2022 12:44 AM
solution founded :
the graphic card (gtx960) is simply not supported.