3 weeks ago
I just received an Oculus Go from a friend, but the health and safety video gets stuck. The support staff are incredibly unhelpful. All they do is ask for a receipt, factory reset of hardware, search for an older version of the app, or delete and redownload the app. I am at my wits' end trying to resolve this issue without any luck. Does anyone know a workaround?
3 weeks ago
@Kingbust225 you need to borrow an android phone and download an older version of the mobile meta app for it. All the details are in this thread.
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