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Oculus Not Compatible With Current IOS Version App

Kingbust225
Honored Guest

I just received an Oculus Go from a friend, but the health and safety video gets stuck. The support staff are incredibly unhelpful. All they do is ask for a receipt, factory reset of hardware, search for an older version of the app, or delete and redownload the app. I am at my wits' end trying to resolve this issue without any luck. Does anyone know a workaround? 

1 REPLY 1

oculusness
Expert Consultant

@Kingbust225  you need to borrow an android phone and download an older version of the mobile meta app for it. All the details are in this thread.

https://communityforums.atmeta.com/t5/Get-Help/Meta-support-doesnt-t-recognize-my-Oculus-Quest-1st-g...

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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