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Oculus One: Can't access Home or Library or store. Can access YouTube in Browser so on Internet

uspolaris
Level 3

I was at my sister's house, and logged into her WiFi.  I could no longer access Library.  Came home, reconnected to my  home WiFi, and could not access home or library on Oculus Quest (one).  I updated the Oculus app.  It allows me to go through the tutorial (again and again), but I can't access my library or home.  Can someone please help me figure out how to gain access to my games?

4 REPLIES 4

lruckman
Level 3

Nothing is loading for me right now maybe it’s related. 

MetaQuestSupport
Community Manager
Community Manager

Hi there, can you please click here to submit a ticket? We'd like to look into this with you. Thanks!

lruckman
Level 3

To get it to work i

  • merged occulus with Facebook in phone app
  • and clicked the cast button on phone app and accepted network permission and once the phone saw the headset again everything worked

i had a quest version 1 that I hadn’t updated in well over a year. 

uspolaris
Level 3

This turned out to be easy to fix.

 

I had my cell phone (with the Oculus app) set to cell data, rather than wifi (Comcast does a cap on data on home wifi).

 

Here is how I fixed this problem:

1  Turned phone back to WiFi (same wifi as oculus)

2.  Oculus powered on

3.  Oculus app on phone 'finds' oculus

4.  Library, store, etc works great now...:)

 

I hope this helps anyone else that had the same problem...:)

 

Happy gaming! 🙂