06-26-2021 02:14 PM
I was at my sister's house, and logged into her WiFi. I could no longer access Library. Came home, reconnected to my home WiFi, and could not access home or library on Oculus Quest (one). I updated the Oculus app. It allows me to go through the tutorial (again and again), but I can't access my library or home. Can someone please help me figure out how to gain access to my games?
06-26-2021 05:19 PM
Nothing is loading for me right now maybe it’s related.
06-27-2021 12:24 AM
Hi there, can you please click here to submit a ticket? We'd like to look into this with you. Thanks!
06-27-2021 08:29 AM
To get it to work i
i had a quest version 1 that I hadn’t updated in well over a year.
07-01-2021 07:29 PM
This turned out to be easy to fix.
I had my cell phone (with the Oculus app) set to cell data, rather than wifi (Comcast does a cap on data on home wifi).
Here is how I fixed this problem:
1 Turned phone back to WiFi (same wifi as oculus)
2. Oculus powered on
3. Oculus app on phone 'finds' oculus
4. Library, store, etc works great now...:)
I hope this helps anyone else that had the same problem...:)
Happy gaming! 🙂