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Oculus One: Can't access Home or Library or store. Can access YouTube in Browser so on Internet


I was at my sister's house, and logged into her WiFi.  I could no longer access Library.  Came home, reconnected to my  home WiFi, and could not access home or library on Oculus Quest (one).  I updated the Oculus app.  It allows me to go through the tutorial (again and again), but I can't access my library or home.  Can someone please help me figure out how to gain access to my games?



Nothing is loading for me right now maybe it’s related. 

Community Manager
Community Manager

Hi there, can you please click here to submit a ticket? We'd like to look into this with you. Thanks!

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To get it to work i

  • merged occulus with Facebook in phone app
  • and clicked the cast button on phone app and accepted network permission and once the phone saw the headset again everything worked

i had a quest version 1 that I hadn’t updated in well over a year. 


This turned out to be easy to fix.


I had my cell phone (with the Oculus app) set to cell data, rather than wifi (Comcast does a cap on data on home wifi).


Here is how I fixed this problem:

1  Turned phone back to WiFi (same wifi as oculus)

2.  Oculus powered on

3.  Oculus app on phone 'finds' oculus

4.  Library, store, etc works great now...:)


I hope this helps anyone else that had the same problem...:)


Happy gaming! 🙂


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