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Oculus PC app not working

KillerBunnyYT
Honored Guest

When I enter the oculus setup after some clicks it says - Can't Connet

Looks like we can't reach the oculus server. Please check your connection.

If it helps I'm from Israel.

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there! It looks like you are having a connection issue. If you could, please go ahead and make sure you have a strong internet connection. If after checking your connection, you're good but still experiencing these issues, can you please try uninstalling and reinstalling the app? After doing that, please let us know if this was of any help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

KillerBunnyYT
Honored Guest

It still says the same thing

To continue, we think its best to submit a support ticket with your Oculus setup logs through the link here: https://metaque.st/Support! To collect your Oculus set up logs, follow the below steps:

  1. On your PC, press the Windows Key + R on your keyboard to open the Run window.
  2. In the Run window, type %LOCALAPPDATA%\Oculus\ and press Enter.
  3. Locate the OculusSetup.log file and save it.

Once you have found your setup log files, please follow the link to submit a support ticket. Scroll down to the bottom of the page and click "get support" to start a chat conversation. Please attach your setup log files to your chat! We hope this helps, please let us know if you need any assistance with submitting a support ticket! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

its saing oculus requires 15.5 gb on your system drive to set up wan i have 31.5 free gb can you plz try and fix that plz

 

 

Hey there, @Oriada_vr.gt. We appreciate you reaching out and providing your computer specifications. Having connection issues can be a bit discouraging, and we want to help you get back to the wonderful VR world. So we can get to the bottom of the connection dilemma , can you answer a few questions for us?

 

Have you reset your router?

Is the router in the same room you are in?

Are your drivers up to date as well? If not, please view this article.

 

If your issue persists, please let us know. We are looking forward to your reply.

 

 

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @Oriada_vr.gt! We're just checking in to see if you still need help connecting to the PC app. Please let us know, and we'll be happy to assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!