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Oculus Quest 2 64GB won't connect to oculus servers

Level 3

My Oculus Quest 2 is connected to my wifi and shows 192mps connection.  I can browse the internet through the Oculus browser.  However, it won't connect to anything else.  I have done a factory reset and done a power cycle.  I have accessed it through the Oculus app on my phone.  I selected a few games to download but it tells me that they are queued until the Oculus is connected to the internet.

My headset version is: 35444700575000000 

I don't know what else to do but the unit is currently useless to me as it stands.  Please let me know if there is anything I can do.


Community Manager
Community Manager

Hello there, @Supergoosh! We know how not having a strong internet connection for your device can affect the VR experience for our users. We would be happy to help you with this! 


  • Have you tried using your device in different areas of your house to improve your downloading speed? 
  • Have you tried restarting your router as well?
  • Are there other devices using your Wi-Fi at the same time? Having a large multitude of users on your connection can affect the download speed as well. 


Please provide as much information as you are able to. Once we have more information, we will be able to help you further.

Community Manager
Community Manager

Hello, @Supergoosh! Just checking in to see if you still need assistance connecting your internet to your device. Please let us know, and we'll be happy to help!

Yes, it says it is connected to my wifi, which has Internet, and it says that it has 192mbps upload and download speeds.  Yet, it won't connect to anything associated with the oculus servers.  I can browse the internet on it but nothing else.  It is being used about 10 feet from the router which has been reset with no change.

Thank you for providing this information, @Supergoosh


Have you tried restarting your headset? To restart your headset: 


  • To restart your headset:
    1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the "Power off" screen.
    2. Select Restart. Your headset will turn off and then turn back on.
  • If you're unable to restart your headset:
    1. Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
    2. Wait 30 seconds.
    3. Press and hold the power button until your headset turns back on.

Once you have done so see, if you are able to access the Oculus servers. If not, then we may need to try factory resetting your device. 


  • Before performing a factory reset, please follow this link here to check to see if you are able to save the data on your headset onto a cloud backup.
  • After turning the cloud backup on, follow this link here to view the different factory reset options. 

If you are still unable to connect to the server, please follow this link to our support page, where we will have more tools to look into this issue further!

I have performed a factory reset.  Twice.  There is still no solution.  My internet connection is fine.  It just won't communicate with oculus servers.  Is there a way to manually update the firmware or something?  Is anyone actually reading what I type here?  I have followed your link to your "support page" and the only options listed to choose for a problem are "Audio or Speaker", "Button", "Display", "Headset Camera", and "Headset Charging or Power".  None of which are my problem so two clicks in and I am stuck.  An honest response would be appreciated.

Hey Supergoosh! We see you are needing help with navigating the support page. No worries, we will help you get pointed in the right direction. When you get to our support page, just choose the best option that is closest to your issue. These are more of suggestions to help the agent you get connected with have a heads up idea of what is going on. If you can not find anything that pertains to your issue, just select any option as they will all connect you with one of our specialists. Once you are connected, then you can give them a better idea of what is going on. We hope this has helped clear things up.