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Oculus Quest 2 Boot Loop

Hiwong
Honored Guest

My Oculus Quest 2 is just flashing the Meta Quest logo and turns on and turns off. And then freezes. I've had this issue for a long time and I just can't play anymore. I have searched for solutions but nothing works. I've done a factory reset I've tried to sideload update. (I've done those by holding the power button and the turn down volume) Nothing works and I can't play anymore and I've spent money on games that I can't play. Please someone help me.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi @Hiwong,

 

Thanks for reaching out to Meta Quest support! We understand you're having issues with your headset being stuck in a boot loop. We'd love to help you sort this, so that you can get back to enjoying gaming in VR!

 

We appreciate you already having tried some troubleshooting steps. Here are a couple of initial checks before we move onto the next steps:

  • Remove any third-party accessories which may be affecting the boot process, such as external battery packs, accessories that plug into the USB-C port, etc.)
  • Check that the device is charging properly

Once you've confirmed these, please send us a private message so that we can look into this in greater detail with you. To do this, please select our name to get to our profile page and click "Send a Message." Please remember, you must be signed into the community first to send us a private message.

 

Thanks in advance!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there @Hiwong,

 

Just checking in if you are still experiencing issues with your Quest 2?

 

We would love to help you further, and get you back into VR without any issues.

 

Hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there @Hiwong.

 

We are just checking in if you are still in need of assistance with your Quest 2?

 

We would love to look into this further for you.

 

We look forward to your reply.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Sorry for not responding if was recovering after an accident but I'm okay right now. The oculus still doesn't work. If tried anything. Searched up on YouTube etc. Nothing works. 

Hi Hiwong,

 

I would invite you to DM us by sending us a private message so that we can look into this in greater detail with you. 

To do this, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us.

(Please remember, you must be signed into the community first to send us a private message.)

We look forward to hearing from you so that we can investigate this further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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