I pulled out my Oculus Quest 2 for Christmas to play with my nephews. After one hour of playing, I went ahead and accepted the software update that was available.
After the update was applied, it got stuck in a reboot loop. After following Meta's recommendation, I did a factory reset, and now the headset is completely bricked. No lights or LCD are turning on. I have tried five different adapters (all working fine to charge my phone) and holding the power button for 45 seconds without avail.
This is completely unacceptable behavior by Meta. I want my headset fixed. Meta has deliberately bricked them.
there's an issue with a current update that's causing the headsets to be unresponsive. Please keep your eye on the thread below for any official updates from meta. Add your voice to the thread.
Hi there! Our teams are working hard to resolve the issue and the update will be pushed out as soon as it is ready.
Our teams are prioritizing a solution that is easiest for our customers. We appreciate your understanding and patience as we work towards resolve this issue.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Same happened to my autistic son. He was given an oculus 2 brand new still wrapped ( was purchased a year ago but not opened) accepted the update. Update cycled and now the oculus is completely dead. No lights when charging, black screen. Tried factory reset.... can't get the Svenska to do anything but stay black. Called for support and was told we are out of luck and that they won't fix or replace the headset even though they can see it hadn't been registered even. I asked to speak to a supervisor and the person helping said that he isn't allowed to let anyone speak to a supervisor. Terrible customer service.
Hi @slime20 While we appreciate your concern, our teams are working hard to resolve the issue and the update will be pushed out as soon as it is ready. If a replacement is required for your device we will let you know as soon as possible, however, our teams are prioritizing a solution that is easiest for our customers.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I don't know how to solve this problem since the headset won't open. I have the same problem with a new Meta Quest 2 (witch is absolutelly new - just opened box) and I don't see any solution other than recalling in the factory to rewrite the firmware. I made this update a few days ago, but I think there will be many in the same situation.
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