This is the 1st time it's happened but before I went to bed last night I plugged in my oculus as usual and I wake up in the morning to find its only at 67% and the charging port itself is pushed into it's socket. Is there a way I can fix this on my own? Meta Quest. Meta Quest 2. Oculus Go.
Hey there, @Delk518! This was not something we expected to hear. Not to worry, we'll be happy to assist you since we understand how this may be harming your VR experience. We strongly recommend that you contact our excellent support team to decide the best course of action for a better solution.
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We're just keeping an eye on you and wondering if you've already contacted our support team for additional assistance with your charging port. You're able to schedule a call back or chat online with one of our specialists.
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This happened to me also, I plugged in my quest 2 and later i checked and it had not charged at all. I checked the port and turns out the port was pushed behind the plastic hole it is supposed to be sitting in. I tried to pull it out but to no avail.
Hey there, @ian.107059. We can definitely understand how concerning it would be for your headset to run into an issue like this, and we'd be glad to help out! Please reach out to us through a PM and we'll do everything we can to get this resolved. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you!
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Hey there, @ian.107059. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
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Sounds good, @ian.107059! If there's ever anything else we can help out with or if you have any questions that we could answer, please feel free to let us know!
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My oculus quest two did the same thing as I’m devastated. I use it many times each day, and now I have no connection to my friends on mine or the games that I love playing I tried to fix it myself and to no avail. I didn’t know that there was a support team on here that could help me out. Please respond. I would love to have some assistance with this devastating problem I don’t have money to buy a new
Hello @bigwatty83! Experiencing issues with charging your device is no fun when trying to enjoy those fun games and apps. We want to assist you as best we can so you may get back to enjoying the world of VR! In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, orclick here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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