Oculus Quest 2 Connects with Air Link/Cable but Apps dont start

[Credator]

Hello,

I have a problem with my Oculus Quest 2, it connects via Air Link or cable to the PC and in the Meta Quest Link App . The problem is I get the message "Something is wrong with your Device"(picture in German added).

And i can start the apps(Games in my library) on my PC but they are just loading and nothing is showing on the Quest 2 Screen besides the Meta Logo and the 3 Loading Points. Playing apps straight from the Headset works without any problem.

Updated Windows, Factory Reset my Headset, checked if its connected Via 5 GHz to the Router and nothing helped.

Hope someone can help. Thanks in advance

[MetaQuestSupport]

Hey @Credator! Its never fun we we aren't able to access our cool apps and games. Rest assured we will take a look into this for you. What apps are not working while you are tryin to play PCVR?  Also here are some steps you can take to get that issue resolved:

Check that the headset is connected to the correct GPU. Both the headset and computer monitor must be plugged into the same graphics card.

1. Restart the PC.
2. Make sure GPU drivers are up to date.
3. Launch the PC VR app by right-clicking on the shortcut and selecting "Run as Administrator"
4. If only happening with some apps, uninstall and re-install the problem apps.
5. Add the application to the antivirus software's whitelist.
6. Try another Windows user account with admin permissions
7. Repair the PC VR app.
8. Manually re-install the PC VR app. 

Let us know how that works out for you. Hope to hear back from you. 

[MetaQuestSupport]

Hi again, @Credator! We wanted to check in with you to see if any of the steps helped you to get your apps and games working correctly! If you are still needing some help, please let us know, as we're happy to continue to assist! 

[chill_out_23]

Hey! having a similar issue to credator, except every time i hit "launch" i get put on a loading screen and i sit there for eternity. tried the above steps. task manager shows it starts doing something then just stops for some reason

[chill_out_23]

replying to myself to help anyone in the future with this problem, for some reason if you "remove device" from the pcvr app it just works. i really wish quest software didnt suck so badly but here we all are!