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Oculus Quest 2 Cuts Out Laptop's Internet

Coldale
Honored Guest

Hi,

The laptop is connected to the modem via ethernet cable. Quest 2 is connected to the modem with 5ghz.

When I launch the laptop via Oculust air link, the connection is disconnected after working smoothly for a while. In fact, at this moment, the laptop's internet connection is cut off. Then it comes back on its own. I do not have such a problem when the laptop is connected to wifi, but the connection is very bad. As recommended, I connected the laptop to the modem via ethernet, but now I'm dealing with this problem. Any help?

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hello, @Coldale! We see the Meta Quest 2 is causing some trouble with your laptop's internet connection. Don't worry, we're here to assist you and get your headset working smoothly again. Could you let us know if you're experiencing any internet problems when using an ethernet cable without using Link/Air Link? 
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I don't have any internet problems when using an ethernet cable without using Link/Air Link.

Hey again! Thank you for that information, so that we can try and get you back up and running please try the following steps: 
 

  •  Try a different user on the same laptop
  • Do you have this issue with the Link cable? 
  • Restart your Router

If after you attempt these steps, the issue persists please shoot us a PM. This can be done by selecting our name to get to our profile page, or clicking here. You will then click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey hey! We just wanted to stop by to see if you're still in need of a helping hand. If so, feel free to reach out with the requested information, and we will do everything we can to get this resolved for you!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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