This is crazy that I can’t speak to someone to get a replacement for a device that still is under warranty. I was advised by the insurance company that I purchased the added protection when I purchased this item that the company should replace or fix it since still under warranty. BUT since I’m actively paying insurance for this item in case of things like this I filed a claim with insurance to fix or replace because I can’t get anyone on the phone regarding the item not working.
Hi there! We understand you're concerned with getting a replacement headset. We would be more than happy to assist you with this issue. We do not have a support phone number, but you can reach our support team using this link https://metaque.st/Support. Please either open a chat or submit a support ticket with the details of your headset issue, and one of our agents will look into your options with you. 😊