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Oculus Quest 2 - Right controller not working after a battery change?

I_SHOT_A_PIG
Honored Guest

To be more specific, I changed the battery on my controllers because they were really low. Now the problem is the left controller worked perfectly as expected, 100%. My right controller on the other hand does not turn on at all. I tested the battery from the left controller (new one) and nothing so I don't think it was the battery. I put back the old batteries (from both left and right) to test it and it worked. I have tried 5 different (same brand) new batteries.

 

Extra info - the old batteries were a brand called powercell and the new batteries are from duracell.

 

Old batteries - https://www.walmart.com/ip/Family-Maid-66634-Heavy-Duty-AA-Battery-Pack-of-21-Pack-o...

 

New batteries - https://www.walmart.com/ip/Duracell-Coppertop-AA-Battery-Long-Lasting-Double-A-Batteries-24-Pack/177...

 

It's really tragic now because my battery finally died so I really have no way to play now.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey I_SHOT_A_PIG!

Thank you for being a part of the Oculus family! Thank you for the steps you have taken to resolve the issue. We hate to hear your controller is not working up to the expectation you deserve.

 

We hate to hear your controller is not working up to the expectation you deserve.  

 

-How long has the issue been going on?

 

-Is their any corrosion in the battery terminal?

 

-Has the controller been dropped?

 

Feel free to PM us at: https://ocul.us/OculusCommunitySupport, or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

 

We look forward to getting you back into VR!  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

i had the same issue and them, one of my controllers died and it wont turn back on even if I put new batteries into it, I tried to factory reset my headset but now I'm stuck on the start because I need two controllers to pass that part, I tried different ways to fix my controller but it still wont turn on and my headset is stuck.

Hey there, @plooperey1. We see that you are having some issues with your controller not turning on anymore. VR being such a unique and different experience, we can understand how you must feel when this issue starts happening, and we want nothing more than to be able to return you to your own experience. We can work together to resolve this issue. Firstly, we ask that you send us a private message. We will need some private information from you and would like to gather it in a secure channel. To do this, you can click here.Next, click "Send a Message" to privately message us! Please remember that you must be signed into the community before you can message us. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, hey, @plooperey1! We realized that we did not get a private message from you yet, and we hope that you are doing well. If you still need assistance, please do not hesitate to send us that private message so that we can get this squared away for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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