05-04-2022 05:11 AM
I have only received my Oculus Quest 2 recently but I had the white bar issue as explained by others who have received it. But my headset has stopped working. No power is going to it. The light to indicate charging doesn't show or anything. I want to get a replacement.
Solved! Go to Solution.
05-04-2022 07:21 AM
Hey there Hirnick! Dealing with headset battery issues can be frustrating, so it's disheartening to see that you've experienced this yourself. We want to get you back into VR fully charged, so we'd like to invite you to private message us. Please click here, or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
05-04-2022 07:21 AM
Hey there Hirnick! Dealing with headset battery issues can be frustrating, so it's disheartening to see that you've experienced this yourself. We want to get you back into VR fully charged, so we'd like to invite you to private message us. Please click here, or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
05-04-2022 08:01 AM
Thank you for you message, I've already contacted customer service and have worked it out. I'll be receiving a replacement.
05-06-2022 11:04 AM
We have been waiting for 45 days or more for RMA