Hey there, @jasper2000.2022. We can definitely understand how concerning it would be for your web browser to immediately crash like that, and we'd be glad to help out! We'd recommend trying out a factory reset to see if that helps out, but before doing that make sure that your Cloud Backup settings are enabled. This will help save the data of any games with Cloud Backup support added by their developers. Then follow the steps below and let us know how it turns out!
From the Headset:
Power off the headset.
Press and hold volume down & Power.
This will boot into the USB Update Mode menu.
Press volume button to move selection, press power button to make the selection.
Navigate to Factory Reset and press the Power button.
The device should now begin the Factory Reset process.
We'll be looking forward to hearing back from you!
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Hey there, @jasper2000.2022. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
04-10-202411:31 AM - last edited on 04-10-202411:56 AM by BlueberrieSmoothie
You idiots at MetaQuest Don't EVER fix ANY issues! Your only solution to every issue is factory reset! There should be a class action lawsuit against you. Your app is trash and you can't delete photos from your phone and they DO NOT DELETE AFTER 10 DAYS SO STOP LYING ALL THE TIME! I have photos in my app from 3 years ago EXPLAIN THAT!! Your browser is completely trash and you have ZERO solutions to fixing it other than factory reset. Well guess what? FACTORY RESET DOES NOT FIX IT!! I swear I want to sue you & get my money back for the gear AND all the games & app I paid for!!!
Hey there @IyagoNoctem, we totally understand how important it is to find the proper solution to your issue, yet it can be inconvenient being told to factory reset, as if it will fix everything. While its not always helpful on the user end, the factory resets are the initial part of our troubleshooting procedures, and helps us to move forward when investigating an issue or error.
While VR is an awesome and immersive experience, it is a new technology that comes with emerging bugs and issues, in which we are dedicated to understanding and developing solutions for. Our user experience is priority to us, and we are constantly exploring ways to improve our user's experience!
Your suggestions and feedback are valid and valuable to helping us achieve this.
We encourage you to share your ideas here on our ideas forum, where users can share requests and suggestions for improvements to Meta hardware and software.
This way, our product teams can review your feedback and help us continue to improve our products and services.
We want to turn this around for you and help you feel like you are getting your money's worth from purchasing our products.
We understand that as of right now you are not able to delete media from the app. We understand this is not ideal, however, we hope to develop a solution to this issue. We hope that we were able to help!
If you have any additional questions or need further support, please reach back out to us and we will be happy to look into it for you! Thanks!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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