My son's Oculus Quest 2 gets extremely hot when charging, to the extent that smoke appeared, the casing around the charging point has melted a little and I stupidly burned my thumb on the charger. Yes, I shouldn't have touched the metal but I did!
Any advice on how to remedy this issue? One day it was fine, the next it wasn't.
If it's overheating to the extent of melting the plastic around the charging port, the port must be worn out. If the headet is under warranty you should send it back for replacement. If it isn't, it's possible to replace the charging port but it'll take quite a bit of electronics skill to complete.
Don't plug it in until it's fixed or replaced though - it's a fire hazard.
Definitely contact support about this ASAP. In the meantime, I agree with @user_901925786032222 — don't plug it in until you discuss the situation with support.
You can contact support by clicking the "Send a Message" button here.
Other people have had the same problem. If your headset is out of warranty, Meta may send you a refurbished unit as a replacement.
Good luck and be careful!
» Get a $35 credit in Canada on a new Quest 2 or 3 — but you must use a referral linkBEFORE you activate your new headset! (Works for the UK too, but if you're in the USA you should use a referral link from the USA due to certain restrictions.)
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Hi there @wolfgirl8080, here at Meta Quest, we take health and safety seriously. For us to assist best, please click here to contact us and get in touch with an agent: https://metaque.st/Support
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
So i was using my headset playing poker on meta 2, battery was low si i plugged in and all of a sudden i could smell smoke and thought there was a fire. looks like head unit is getting hot when charging ? are these unit dangerous ? should we have fire extinguisher while playing ?
Happened to me today. I am not using the official charger as it is too old now but it was turned off when it happened. It is still working at 27% battery but I turned it off for now and waiting for support to respond. My warranty expired 18 months ago. I hope they fix this for free. Thank you!
We understand that there is smoke coming from your Quest device, which we realize is concerning, but we would love to look into this for you ASAP!
Please get in touch with privately by sending us a DM. We would like to collect some personal details off you so that we can get to the bottom of this for you. To do this, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing back from you!
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