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Oculus Quest 2 keeps shutting down

PnWwildflower
Honored Guest

My Oculus Quest 2 kept rebooting on its own, so I did the "Factory Reset" yesterday and now it keeps shutting down... repeatedly. Highly annoying. The power is fully charged and no damage to the headset itself either. How do I fix this?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @PnWwildflower! We saw that you were having issues with your Quest 2, as it keeps shutting down after a factory reset was performed. We know how much of a hindrance this can put on your VR experience, and would be more than happy to assist you with this so that you can continue enjoying your time in VR. 

 

So that we can assist you as best as possible, we do have a few questions for clarification:

 

  • When was the last time you were able to use your headset without this issue?
  • Are you receiving any error messages? If so, what do they say?
  • When you performed the factory reset, what steps did you take to do so? Was it through the app or through the headset?

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi @PnWwildflower! We were just passing by to check in on you regarding your issue with your Quest 2 shutting down continuously. We want to let you know we are still here if you need us, and want to ensure you get the assistance you need!

If you are still experiencing this issue, please respond to the previously posted questions and we will be more than happy to assist you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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