01-02-2023 05:16 AM
Hey I recently bought a used Quest 2. I tried setting it up but it won't go past the screen where I have to point the controller at the blue button and press it. The controllers vibrate when I turn on the headset, and it shows that they are paired thought the mobile app, but it just doesn't show that I am moving the controllers. Is there a fix to this or is my Quest just broken.
01-02-2023 08:15 AM
Hey there, @M1guelis! Not to worry, we'll be happy to assist you with your controller setup concerns. As a result, we strongly recommend performing a factory reset, which will restore the headset to its original state, steps will be left below. Please let us know if it works, and if you're still having problems, please contact our fantastic support team.
The device should now begin the Factory Reset process.
01-02-2023 08:23 AM
Tried it, doesn't work.
01-02-2023 08:53 AM
Howdy there! Thank you for responding to let us know that these measures did not work and that the issue persists. We strongly advise you to contact our outstanding support team for further assistance.