We make a shared space multiplayer game that runs standalone on the Quest 2. The games are hosted on a laptop plugged directly into the router that the headsets are connected to. Up until now, when we see the players start to stutter or "rubber band", we would power off the router, and when it came back on the lag was gone. But now we started to notice periodic lag coming from the headsets, every 6-7 seconds, the headsets stutter enough that physics objects being held by players get launched out of their hands. We tried everything we could to clear up the network but we usually keep our game network dedicated to just the games so there wasn't much to do. The problem went away when we factory reset one of the headsets, so we proceeded to factory reset all of them. after a few weeks the stuttering came back on two of our headsets.
I pinged the headsets from the server computer and I noticed a pattern in the lag. ever 6 seconds there would be a spike in the ping response time, this would happen for a bit, and then we would get 20 seconds of stable connection before the 6 second pattern started again.
Our game is built in Unreal 4.27 and we have been porting our games from PCVR to Quest since the Quest 1.
I am beginning to hear from our users experiencing the same lag on their systems. This lag is beginning to make our game unplayable
Hey there, @vrCAVE_Adam! Thanks for circling back around and letting us know this has been resolved! We're happy to hear you'll be able to better enjoy your VR experience. Please let us know if you have any additional questions or challenges.
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Hey there, @vrCAVE_Adam! We really appreciate all our developers add to the VR experience, and we'd love to assist further with these lagging issues. For a bit more clarification, please tell us does this issue only happen with one game? Could you test other games to see then get back with us? Also, when you get a chance, could you please report this problem so our engineers are made aware of it using these steps?:
From the Meta Quest mobile app, select Menu on the bottom right.
Select Help and Support then select Start a Report.
Select Report a Problem then type an explanation where prompted.
Select Send on the top right.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, @vrCAVE_Adam! We're checking back in to see if you still need assistance with your headsets lagging and stuttering. If so, please don't hesitate to reach back out with that requested information from our last post for reference. We'd like to do everything we can to ensure you folks get the support you need, so we'll always be happy to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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