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Oculus Quest 2 still stuck on black screen after all troubleshoots

abeayden
Honored Guest

My oculus quest 2 is going to a black screen after everytime I power it on. It does the little loading animating thing then it’s just black, also a few seconds later it goes into sleep mode if I have the headset on. I literally just started having this problem today and for the last 2 hours I simply can’t fix it. These are all the solutions that I’ve tried and have had no success in:

redownloaded the meta app

Factory reset headset from phone and from headsets OS menu

done a side load update 

Restarted multiple times 

I even tried to use the cast feature on the meta app and launch a game from there but it didn’t work.

my headset has been sitting plugged in for a few hours and it’s still doing the exact thing idk what to do.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @abeayden! Having your device go to a black screen suddenly is definitely not enjoyable as it takes away from your ability to play your games, and we want to be able to get you to playing again quickly! In this case, we want you to reach out over a private message so we can gather some more information. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @abeayden! Looks like we got your private message, and we will follow up with you there shortly!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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