Hello, my Oculus Quest 2 is stuck on the home screen, and I can't select anything. Furthermore, the screen is miniature and non-3D. I've attempted to restart it, perform a hard reboot, and even let the headset's battery drain and recharge, but the issue persists. Any assistance will be appreciated! Thank you.
Hi there @PegasusXXII! We know how important having a properly functioning display is for your headset, and we appreciate the troubleshooting you have done so far! This is certainly not something you should have to run into, so let's work together to see what we can do. In order for us to proceed with the best route to getting that fixed, we do have some additional steps and questions regarding that specific issue. Please go through the following, and let us know if anything changes after those steps:
Is this issue happening while the headset is standalone, or connected to a PC? If standalone, feel free to proceed to the next steps.
Is your Meta Quest mobile app up to date? Just to be sure, we highly suggest uninstalling and reinstalling that app, then logging back in.
Please ensure your phone is up to date in the phone settings as well.
Follow these steps to reboot device directly from the boot menu:
Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot device and press the power button.
As a last resort, we are going to use the same steps as that reboot, but factory reset the headset instead this time. Your headset must be charged to at least 50% to avoid any irreparable damage, if the device dies during this process.
We're glad to work with you through this, so take your time with that and get back to us when you can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Howdy, howdy @PegasusXXII! We're checking in to make sure that headset display issue was sorted out, or if you've run into any further trouble with that. The display is certainly a crucial part of your gameplay, and we want to ensure everything went smoothly. Please don't hesitate to reach back out if we can help, as we'd love to continue working with you on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there @PegasusXXII! We know how important having a properly functioning display is for your headset, and we appreciate the troubleshooting you have done so far! This is certainly not something you should have to run into, so let's work together to see what we can do. In order for us to proceed with the best route to getting that fixed, we do have some additional steps and questions regarding that specific issue. Please go through the following, and let us know if anything changes after those steps:
Is this issue happening while the headset is standalone, or connected to a PC? If standalone, feel free to proceed to the next steps.
Is your Meta Quest mobile app up to date? Just to be sure, we highly suggest uninstalling and reinstalling that app, then logging back in.
Please ensure your phone is up to date in the phone settings as well.
Follow these steps to reboot device directly from the boot menu:
Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot device and press the power button.
As a last resort, we are going to use the same steps as that reboot, but factory reset the headset instead this time. Your headset must be charged to at least 50% to avoid any irreparable damage, if the device dies during this process.
We're glad to work with you through this, so take your time with that and get back to us when you can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Howdy, howdy @PegasusXXII! We're checking in to make sure that headset display issue was sorted out, or if you've run into any further trouble with that. The display is certainly a crucial part of your gameplay, and we want to ensure everything went smoothly. Please don't hesitate to reach back out if we can help, as we'd love to continue working with you on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for your assistance! I had to resort to a factory reset, but my headset is fully operational now. I'm glad I didn't lose any data in the apps. Thanks again!
Hey there @PegasusXXII! We hope you're having an awesome day today! We're very excited to hear that the issue has been resolved and you can continue to enjoy the full VR experience. If you ever need any further assistance, please feel free to reach back out to us at any time! Have a wonderful rest of your day and take care of yourself!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @BALLERON2kGgirl! We definitely want for you to be able to enjoy your time in VR, and that is hard if your screen isn't displaying anything! We would recommend trying the following troubleshooting steps to see if we can get things working:
Ensure the headset is powered on (check if the power LED is on)
If you have trouble powering the headset back on after performing a factory reset, hold down the power button for 30 seconds.
If there appears to be no power, attempt to charge the headset for 2 hours.
If the headset powers on, but still no display is present:
Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Hopefully that gets things working for you again. If your screen still does not display anything after a factory reset, please reach out over a private message and we can discuss further steps.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, we just wanted to check back in and see if you still needed any assistance with this. Please don't hesitate to hit us up!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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