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Oculus Quest 2 suddenly not connecting and I can't log in

faisal.alshuwaier
Honored Guest

I couldn’t log into my device

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @faisal.alshuwaier. We see that you are having some issues with logging into your device. We know how amazing an experience being in a virtual world can be, and we want to assist in delivering you back into your own personal VR experience. We would like for you to answer the following questions so we can better help you:

  1. What Quest device are you trying to log into?
  2. When was the last time you were able to successfully log into your Quest device?
  3. Have you plugged your Quest device in for about 2 hours using the provided charging cord and charging box?
  4. Have you attempted any troubleshooting yourself to remedy the issue? We wouldn't want to attempt anything you already did.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, hello, @faisal.alshuwaier. We are just coming back to this post to see if you still need some help getting your Quest to turn on and get logged in. If so, we encourage you to get back to us when you can with the answers to the questions we asked in our prior message. We hope everything works out with you and are eager to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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