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Oculus Quest 2 won't turn on or charge

Cully56
Explorer

After months of non-use I charged my quest 2 headset.  After receiving a green light on the headset I pressed the power button.  The headset turned on and the Meta logo floated on the screen for about 30 minutes then the screen went blank.  I did a boot from the headset menu. After that the headset went dark.  Now there is no charge light when I attempt to charge and it is unresponsive when attempting to use the power button or the headset menu buttons.  I have tried multiple charging cords and heads without success.

 

Any help getting me back up and running is appreciated.

 

MFG Date 9/21. Model KW49CM

2 REPLIES 2

Bigred1138
Explorer

Dude same thing happened to me 

oculusness
Consultant

@Cully56  @Bigred1138  

there's an issue with a current update that's causing the headsets to be unresponsive. Please keep your eye on the thread below for any official updates from meta. Add your voice to the thread.

https://communityforums.atmeta.com/t5/Talk-VR/Unacceptable-Response-to-Software-Update-Breaking-Devi...

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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