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Oculus Quest 2 wont power on - 20 sec does not work

ericdehaven
Honored Guest
We have a brand new Quest 2. Used it for about 30min. Put it down on sleep, plugged it in to charge and after about 3hrs it will not wake up. We have tried the multiple button fixes out there. 30 sec power hold both plugged in and not. 30sec power and volume minus hold both plugged in and not. Tried multiple different chargers (all working). I am at a loss, and a bit unhappy at the failure of a 1hr old device. Anyone having this issue, any solutions we missed?
2 REPLIES 2

Vforman
Honored Guest

Same problem here.. Just tried last night for first time (about 20 min) ... powered up 1 time this morning to show a friend.  Powered off... Now it won't power on at all.  What are the shortcuts you are referring to?

MetaQuestSupport
Community Manager
Community Manager

We are usually great at a first impressions, but we are excited to have you join our Oculus community. Thanks for your patience. You stated your device will not power on and we see you have tried every troubleshooting step. Please submit a ticket at https://ocul.us/ContactSupport, so we can assist you further.

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