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Oculus Quest 3 Air link broken

WertyTT4
Honored Guest

New issue, new annoyance,

I felt like doing something with PC airlink, i went to my computer to find out that i needed to update, when that finishes, my computer refuses to connect to my Quest 3, I remove my Quest 3 from my devices on my Meta quest link app, but my Quest 3 still thinks that my computer is still there, and since there's no option to remove it, im stuck with a broken link, note that all of this is via Airlink, i cant reconnect my computer to my headset, because i am unable to remove it from my quest directly, ive already tried everything, Restarting both my headset and computer, moving some files, and searching for a solution online, none of that worked, and like i said: there doesnt seem to be a to being able to remove it, if i cant remove it, i cant re-establish my connect between my computer and quest.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there!

 

We can see you are having some issues with your Air Link.

We understand that you have already tried resetting your headset.

 

May we ask have you tried connecting it to the PC via cable to see if this can jump start the connection. Then when you unplug it again it may finally remove it.

 

If this issue is persisting however, please do send us a private message so we can investigate this along with you.

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Unfortuantly, i dont possses a link cable, so i cant really try that

Have you turned the air link option off in the Universal menu?

Press Meta button for VR headset controllers / oculus icon on the right controller to bring up the Universal menu

Quick Settings > Link > Air Link off and on, you can also run the troubleshooter from the same menu.

 

Also perform a hard restart of the headset, PC, and router as it may jolt it into action if stuck trying to connect.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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