10-10-202409:01 PM - last edited on 10-10-202409:04 PM by LordArceus
Dear Oculus Support Team,
I hope you can assist me with a critical issue I’m facing with my Oculus Quest 3 headset, specifically with the left controller. The controller has stopped connecting to the headset, and the firmware update process consistently fails. Here’s what happens:
• The firmware update begins but freezes at various percentages, such as 33% or 0%, before restarting. This cycle repeats about 10 times, and after multiple attempts, the system gives an error message, stating that something went wrong and the update cannot be completed.
• I’ve tried all basic troubleshooting steps, including re-pairing the controller, restarting the headset, and replacing the batteries, but the problem persists. I also read on the Oculus forums that performing a factory reset did not help others with the same issue.
This situation is especially frustrating because I’ve just recently managed to get into a consistent routine using Oculus for physical training. I have been working hard to reach this point, and now that I’m finally able to train systematically, I’ve encountered this problem.
I am currently traveling, and there are no local shops where I can purchase a replacement or get technical help. The left controller is essential for me to continue my workouts, and without it, my Oculus setup has become unusable for my fitness routine. This is extremely disappointing, as I rely on it heavily for maintaining my physical activities.
Could you please advise on any potential solutions? If a controller replacement is necessary, I would appreciate guidance on how to proceed given my current location is Manila and circumstances.
Thank you for your time and assistance. I look forward to your response.
Hi there @swatok, thank you for reaching out to us. We'd love to look into this for you,
To allow us to gather some additional information, would you mind sending us a private message? To do so, go to our profile page or click the following link.
We look forward to hearing from you soon!
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