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Oculus Quest Link gives a black screen when I open my Desktop

bruhz
Honored Guest

I've read many articles, posts, and websites about this issue. Everything says to "set OVRServer_x64 to Power Saving mode." I've done that multiple times. I've also re-installed the Oculus app, twice. I've re-downloaded all my NVIDIA and AMD drivers. I have no clue what to do. Quest link worked a week ago, now it doesn't.
I can add desktop panels, and use them, but I can't see my desktop. 
Any help would be appreciated.
-------------------
My specs:
Operating system: Microsoft Windows 11 Home (10.0, Build 22631)
Processor: AMD Ryzen 7 7700 8-Core Processor 8/16
Motherboard: ASRock B650M-C
RAM: 32 GB
Graphics card1: NVIDIA GeForce RTX 3060 Ti (8 GB)
Graphics card2: AMD Radeon(TM) Graphics (512 MB)

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @bruhz, and thank you for bringing this up to the community! Being able to jump back to the PC without taking off the headset is very important to a good PCVR experience, so rest easy that we'll be glad to look into this with you deeper! The commonly posted workaround for some folks has been to do as you mentioned, force the application into Power Save, but as you are unfortunately experiencing it is not the absolute fix for everyone. There are a few things that can cause this kind of symptom outside of the ones that can be resolved by that step, but luckily we can cover tons of them in just a few additional simple steps:

 

  • Disconnect the Rift/Link cable from the computer
  • Disconnect your computer from the internet
  • Backup any necessary content
  • Reboot into Safe Mode
  • Uninstall the Oculus PC app using the Control Panel
  • Delete all Oculus folders from the following folder:
    • C:\Program Files
  • Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
    • Note: The AppData folder is usually hidden. Use these steps to access AppData.
      • Press Windows key + R to launch the Run dialog window.
      • Type %AppData% in the Run box and click OK or press Enter
      • File Explorer will launch to the AppData\Roaming subfolder.
      • Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
  • Restart your computer in normal mode
  • Reconnect your computer to the internet
  • Install the Oculus PC app again using the setup tool from our website here
  • Reconnect the Rift/Link cable and re-test the headset

This will strip all of the application files from the system and allow them to be reinstalled cleanly, so any file-damage or -missing/-permissions issues should be knocked out of contention. If you're still seeing some struggles after the reinstall, send us a Private Message so we can dig into it deeper with you by selecting our name to get to our profile page, or clicking here. Then, click "Send a Message" and we will be able to reply shortly! Please remember, you must be signed into the community to send private messages.

 

Let us know your results!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @bruhz! We haven't seen a response back yet and wanted to touch base with you to check in. Let us know the results of those steps when you can, and we'll keep an eye out for your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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