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Oculus Quest Link gives a black screen when I open my Desktop

bruhz
Honored Guest

I've read many articles, posts, and websites about this issue. Everything says to "set OVRServer_x64 to Power Saving mode." I've done that multiple times. I've also re-installed the Oculus app, twice. I've re-downloaded all my NVIDIA and AMD drivers. I have no clue what to do. Quest link worked a week ago, now it doesn't.
I can add desktop panels, and use them, but I can't see my desktop. 
Any help would be appreciated.
-------------------
My specs:
Operating system: Microsoft Windows 11 Home (10.0, Build 22631)
Processor: AMD Ryzen 7 7700 8-Core Processor 8/16
Motherboard: ASRock B650M-C
RAM: 32 GB
Graphics card1: NVIDIA GeForce RTX 3060 Ti (8 GB)
Graphics card2: AMD Radeon(TM) Graphics (512 MB)

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @AdventistLab. Thank you for reaching out and letting us know about the display issues you are experiencing. We understand this can cause a delay in your virtual reality adventures, and we do not want this to slow you down. If you have tried the troubleshooting given in this post, we would like to dive deeper into it in a private message. With that being said, can you please send us a PM? To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

15 REPLIES 15

MetaQuestSupport
Community Manager
Community Manager

Hey there, @bruhz, and thank you for bringing this up to the community! Being able to jump back to the PC without taking off the headset is very important to a good PCVR experience, so rest easy that we'll be glad to look into this with you deeper! The commonly posted workaround for some folks has been to do as you mentioned, force the application into Power Save, but as you are unfortunately experiencing it is not the absolute fix for everyone. There are a few things that can cause this kind of symptom outside of the ones that can be resolved by that step, but luckily we can cover tons of them in just a few additional simple steps:

 

  • Disconnect the Rift/Link cable from the computer
  • Disconnect your computer from the internet
  • Backup any necessary content
  • Reboot into Safe Mode
  • Uninstall the Oculus PC app using the Control Panel
  • Delete all Oculus folders from the following folder:
    • C:\Program Files
  • Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
    • Note: The AppData folder is usually hidden. Use these steps to access AppData.
      • Press Windows key + R to launch the Run dialog window.
      • Type %AppData% in the Run box and click OK or press Enter
      • File Explorer will launch to the AppData\Roaming subfolder.
      • Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
  • Restart your computer in normal mode
  • Reconnect your computer to the internet
  • Install the Oculus PC app again using the setup tool from our website here
  • Reconnect the Rift/Link cable and re-test the headset

This will strip all of the application files from the system and allow them to be reinstalled cleanly, so any file-damage or -missing/-permissions issues should be knocked out of contention. If you're still seeing some struggles after the reinstall, send us a Private Message so we can dig into it deeper with you by selecting our name to get to our profile page, or clicking here. Then, click "Send a Message" and we will be able to reply shortly! Please remember, you must be signed into the community to send private messages.

 

Let us know your results!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @bruhz! We haven't seen a response back yet and wanted to touch base with you to check in. Let us know the results of those steps when you can, and we'll keep an eye out for your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have the same issues... with the latest Nvidia drivers and Oculus Quest 3 drivers... all installed on a new Laptop, with nothing else installed. When I move the cursor arround with the Quest 3 controllers, it moves on the laptop screen too, it looks like the pixels on the laptop screen doesn't get sent to the Quest 3. Changed cables, to no avail. Regular apps from Meta Quest app however work fine. So I presume it's a bug in screen-capture & relay to the Quest.

Hi @AdventistLab. Thank you for reaching out and letting us know about the display issues you are experiencing. We understand this can cause a delay in your virtual reality adventures, and we do not want this to slow you down. If you have tried the troubleshooting given in this post, we would like to dive deeper into it in a private message. With that being said, can you please send us a PM? To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, everyone. We just wanted to stop by and see if our assistance is still needed. We hope to hear back soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

perri81
Honored Guest

I have the same issue with brand new laptop (Asus Zephyrus G16 2024). Black screen when I open the Desktop). Works well other Windows desktop 

Grimmy707
Honored Guest

I also have the same problem.. 

Hey there @Grimmy707! Thanks for reaching out! We want to help you as best we can with your display issue while using Quest Link, so you can get back to enjoying those fun games in VR! We have a couple of questions to get a better understanding:
 

  • How long have you experienced this issue?
  • Where there any changes to your set up?
  • What troubleshooting steps have you attempted?
     

We are eager to assist you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again! Just checking in. Did you still need assistance with Quest Link?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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