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Oculus Quest Link loading screen and pointer freezing

peteissohigh
Level 4

For both my Oculus Quest with Link and Oculus Rift S, I got the same annoying problem:

 

Infinite loading of oculus LOGO, every time when controller pointers appear, they just freeze and force another loading process, black screen, then logo comes out and then pointers and then freezing..... it repeat everytime....

 

I have no ideas what is the problem????

Help pls!

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi @peteissohigh sorry to hear both your Quest and Rift S are experiencing the same issue. We would be happy to assist you with this issue, could you please open a support ticket with us here and include the log files from your system. Thanks!