my Oculus Quest had an old version (January 2020) and was unable to carry out a software update. I followed instructions and eventually performed a factory reset. Now it shows a banner of the oculus app for smartphones.
Leaving the Oculus Quest powered, and from the smartphone, the oculus app finds it, but is not able to pair with it. I'm stuck there. What shall I do?
Moreover, I do miss the possibility to do a SW update via USB, as with other devices. This procedure would be more reliable.
Hey there, @albert.754682. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
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I got into the situation because I had my quest 2 paired with my meta quest app on my phone and I decided I needed a factory reset of the quest. So I reset it. Then after everything came back up I got stuck at the screen with numbers telling me to enter them in the quest app. On my meta quest app the quest still showed up, but was "not connected". There was no way to pair that one so I tried adding another device and that allowed me to enter the numbers but then game be the error about not being able to pair. I tried powering down/up the quest and my phone but still got the same thing.
I finally uninstalled the meta quest app from my phone and then reinstalled it. It then saw the device like before and told me it was not connected but the quest was still stuck at the numbers screen. So I decided to add another quest device again and this time it worked. The quest shows as connected and I was able to get past the numbers screen.
I've tried lots of things. One thing that has seemed to work regularly is to try to pair it with ANOTHER account. You can then factory reset it again and use the correct account.
I do these quickly as part of my job at our nonprofit, so I apologize for not having detailed instructions.
Hey there, @CodMonkeyVR.2023! We see you have some pairing issues, and we would be happy to help you get this figured out so you can get back to enjoying VR!
Kindly let us know if you have been able to try any troubleshooting steps; if so, please let us know what you've tried, as we don't want you to have to repeat anything. Once we have those details, we can best assist!
We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Try using the Oculus Developer Hub to get past the pairing issue. May or may not fix pairing to your device but it will at least get the Quest 2 functional
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